Cloud Service Operations Manager, Rafa Costa - Rafa has been with Tessera for over a decade, rising from network technician to Cloud Service Operations Manager. He holds a Master’s in network security, is meticulous and proactive, and is directly accountable for the performance and reliability of the platform - automated provisioning, real-time monitoring and incident management. He was on the sharp end of TSR-INC-2025-031: anomalous egress tripped after roughly five days, with containment taking a further 48 hours. He values automation that cuts human error and catches exposure earlier across Tessera’s diverse client base.
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