Chief Operating Officer (COO), Grace Sullivan - As COO, Grace owns service delivery and operational performance across Tessera’s platform. She is process-oriented and client-facing, holding the line on SLAs while the company scales. The breach and the loss of 23 clients have put operational trust squarely in her hands - she is rebuilding client confidence, tightening incident and change processes, and aligning operations to the discipline the ISO 27001:2022 certification demands. She coordinates across engineering, IT, security and client teams to keep delivery honest.
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